FAQ Section
🧼 General Questions
What areas do you serve?
We serve Solihull and Birmingham surrounds.
Are your cleaners vetted?
All cleaners are background-checked and trained.
Are your cleaning products eco-friendly?
Yes. We prioritise the use of non-toxic, eco-friendly products that are safe for children, pets, and allergy-prone individuals.
What products do you use?
Eco-friendly, non-toxic products.
Are your cleaners trained and insured?
Yes. All our cleaners are fully trained, DBS-checked, and covered by public liability insurance for your peace of mind.
How long will the clean take?
It depends on the size of the property and the type of clean. We’ll provide an estimate when you book, and our team works efficiently while maintaining high standards.
Do I need to be home during the clean?
Not at all. Many clients provide us with a key or access code. We handle all entry securely and respectfully.
Can I book a one-off clean or is it only regular cleaning?
We offer both! Whether you need a one-time deep clean or regular weekly, bi-weekly, or monthly service, we’re happy to help.
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🏠 Residential Cleaning
What’s included in a standard home clean?
Standard cleaning includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, tidying, emptying bins, and more. See our services section for full details.
Do you clean after pets?
Yes, we are pet-friendly and used to cleaning in homes with pets. Please let us know in advance so we can bring the right tools.
Can I request specific tasks (e.g. oven or fridge cleaning)?
Absolutely. We offer add-ons such as oven cleaning, inside cupboards, windows, or deep cleans — just let us know when booking.
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🏢 Commercial Cleaning
What types of commercial properties do you clean?
We clean offices, retail spaces, clinics, gyms, schools, restaurants, and more. We can also clean communal areas in apartment blocks.
Can you clean outside of business hours?
Yes, we offer flexible scheduling including early mornings, evenings, and weekends to avoid disrupting your operations.
Are your commercial cleaning staff trained in health & safety?
Absolutely. Our team follows strict health & safety procedures and uses PPE where necessary.
Do you offer regular cleaning contracts for businesses?
Yes. We provide custom service plans on a weekly, bi-weekly, or daily basis, depending on your business needs.
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🧤 Specialised Cleaning
What is included in an end-of-tenancy clean?
A full deep clean of every room including appliances, windows, skirting boards, bathrooms, and kitchens — ensuring the property meets letting agent standards.
Do you provide after-builders cleaning?
Yes. We remove dust, debris, and residues left behind after construction or renovation projects — leaving the space ready to use.
Do you offer disinfection or antiviral cleaning?
Yes. We provide fogging, touchpoint sanitising, and antiviral cleaning using hospital-grade disinfectants.
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💳 Pricing & Booking
What payment methods do you accept?
We accept bank transfers, card payments, and invoicing for commercial clients. Payments are due upon completion or as per your agreement.
Is there a minimum booking time?
For regular domestic cleans, the minimum is usually 2 hours. Specialised or commercial cleans may require a longer minimum based on the job
How do I book a clean?
You can book by phone, email, or via our online booking form. We’ll confirm details and provide a service agreement if required.
How much do your services cost?
Pricing depends on the type and size of the job. Contact us for a personalised quote — we offer transparent, competitive rates with no hidden fees.
Do I need to provide any cleaning products or equipment?
No — we bring all necessary professional cleaning supplies and equipment. However, if you prefer us to use your products, we’re happy to do so.
What’s your cancellation policy?
We offer free cancellation up to 24 hours before.
